Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, especially clean and free of screw holes. It must also be in its original packaging.
To complete your return, we need the purchase invoice.

Before returning your item, please contact us at teja@roofecosystem.com or via WhatsApp at +34 657 24 47 86, and we’ll coordinate the process.
Once we receive and inspect your return, we’ll send you an email notifying you that we’ve received it. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Exchanges
We only replace items that are factory-damaged or defective. If you need to exchange it for the same item, please email us at teja@roofecosystem.com or WhatsApp us at +34 657 24 47 86, and we will coordinate the receipt and reshipment of the merchandise.

Shipping and Returns
To return your product, you must send it by mail or courier service. If you’d like us to arrange for this, please contact us first  at teja@roofecosystem.com or via WhatsApp at +34 657 24 47 86, and we’ll help you.
The customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to arrive may vary.
If you’re returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of the returned item.

Order Cancellation
Orders can only be cancelled by the purchaser and must be presented with the order number or invoice received.

Need help?
Contact us by email at teja@roofecosystem.com or by WhatsApp at +34 657 24 47 86 for questions about refunds and returns.